Click on the link above to login to customer portal, open a ticket or just view ticket status.
Call Center
If you are calling during off-hours, you may leave a message for us or call for emergency service.
Schedule A Visit
Schedule an technical assessment or a visit. Our help center will confirm your appointment via email.
Frequently asked questions
Learn more about how we deliver our services
What are your service times?
Our service times depend on our service contract with you. If you do not have one, we serve our customers on a first come first served basis. We prioritize our service in the following order:
- Client Contract & SLA Agreements
- Block hour clients
- High priority & outage related issues
- Regular service issues
If you need a preferred service, we recommend that you purchase a support block or a managed service contract.
What are your hours of operations?
We work on a 9:00 AM to 5:00 PM schedule, Monday through Friday. However, in case of an emergency, we may be able to assist you at an off-hour, emergency rate.